Our Promise to You
First-Is to provide you with the very best integration possible. We begin that process by listening to you, discovering what you expect the end result of working with us will be, we will ask about how you live, what your likes and dislikes are, your lifestyle choices, because all of those things have a significant bearing on your system design. Whenever we are with you, be it on the phone or in person, you will have our full undivided attention.
The process is continued in the year round training schedule for our technicians, we expect them to be the best, and they are.
We are closely aligned with our manufacturers and suppliers, they know our business, they know our company, they know our loyalty, and they respond in kind. With this kind of network, we are able to provide you with an unmatched installation and service.
Your project will be treated, from start to finish, like it was in our own home, we will be neat, organized, thoughtful of your possessions and time, and we will protect your confidentiality in all matters.
Your calls and concerns will be addressed quickly, professionally and with character, and good news or bad, you will always be aware of the status of your project.
Next- We promise to remain a profitable company so that we may continue to offer you, your friends and family years of continued high level service.
We will continue our alliances with manufacturers and suppliers that support us, offering you the best technology available.
Last- We promise to always remember that like us, you are a person with a lot of life to balance, family, friends, community and career, and as such deserve the very best we can deliver, and that is quite a lot.
Steven K Sumners
CEO / System Design
Sound Insights, Inc.